Leisure & Hospitality
Leisure & Hospitality
Capita helps to create efficiencies through people in an industry that depends on its employees to deliver


The leisure and hospitality industry lives fast. We understand the perishable nature of the sector and we work with you to maximise the efficiency of your workforce, accommodating peaks and troughs in demand, and providing insight into workforce utilisation.

Capita helps your business to stay ahead in an extremely fast-paced world through the provision of real-time MI and efficient outsourcing of HR and payroll.

No matter what the scale of the business, from national pub chains to global hotel operations, Capita can manage all your HR and payroll requirements for large workforces. Our leisure and hospitality experts are used to working in an environment where the workforce throws up unique challenges through its transient nature, demand peaks and non-standard remuneration patterns.

Capita’s size and scale means that no matter what conditions your business is operating in; we will have the capacity to support you. Our global footprint enables us to provide services to any market and all our payroll and HR services are reinforced by strong governance and compliance, giving you peace of mind that your organisation is acting within the law in all markets.

As well as processing the everyday and the complex aspects of payroll, Capita’s MI enables you to stay up to speed on your cost base, workforce utilisation, workforce profile and correlation with revenue and profit generation. Our data provides insight into employee turnover, engagement and efficiency. Using Capita provides an effective alternative to in-house teams for the cost-conscious leisure and hospitality industry, freeing up your employees to focus on the job in hand.

To find out more about how we can help transform your HR operations please contact us at:


0207 960 7769

If you are an existing client please
call your service delivery contact.

We understand the perishable nature of the sector and we work with you to maximise the efficiency of your workforce.