At Capita we work hard to attract, motivate, develop and retain the right people with the right skills for our business. We recognise that by having an inclusive and diverse culture this allows us to attract the best people, from the widest possible talent pool.
As part of International Women’s Day we want to celebrate the achievements of some of our female employees and the contribution that they have made to the business. We’ve gathered some testimonials from inspirational, successful women who talk about their career development and how they’ve been supported by our business.
Kelly Donnarumma, HR advisor
How did you start out in your career?
I always knew that I wanted to work in HR (it was called Personnel back then!) from the time that we did a taster week at secondary school. I studied Business and Personnel at college then graduated from university in 2000 with an HND in the same subject – but personally, I always wanted to actually get on and do it rather than take an exam for it.
My first job while studying was as a chamber maid. I have cleaned the rooms of famous actors and bands and also an Arab prince, lots of fun times but when I graduated I really wanted to put my qualifications in to practice.
I joined Southampton City Council in 2005 as a recruitment administrator. When Capita won the bid to administer HR and payroll I took the opportunity to apply for promotion to lead a new HR pay front line team. I was involved in the set up and training of the team and we aimed to resolve 95% of queries at first point of contact. This resulted in us being nominated for a Capita People Award for the most supportive team. After a couple of years I moved across to lead the HR admin team, I think this is where I found my desire to improve services for customers, reviewing processes, streamlining them, making them easier to use and less prone to error, all resulting in a better experience for us and our customers.
I now hold the role of HR advisor for change. I am working on a number of projects which involve me reviewing processes to help transform Southampton City Council to become the organisation they want to be. I am being exposed to lots of different people across Capita and the Council, building relationships and gaining knowledge which is helping me to achieve this.
How has Capita supported you throughout your career?
Since joining Capita they have really invested in my training to help me progress. I have gained my CIPD qualification, ILM and Six Sigma qualifications and I have also been able to learn and share best practice across Capita sites. I have visited, West Sussex, Barnet and Sheffield to talk to employees about my experience of transferring to Capita.
Tell us about a memorable thing that has happened in your career
I have two memorable things that have occurred in my career. The first was being asked to record myself for two weeks for a ‘day in the life’ profile of working for Capita. I filmed hours which was then condensed into 60 secs. It’s up on the website for prospective candidates to view, although I think the majority of views are probably my family! The second was being interviewed by The Guardian for a piece about what it was like to be outsourced. I also get involved in Capita’s charity work and recently took part in the Capita Step Challenge in aid of Princes trust we raised £300 and did a virtual walk from Southampton to Dundee.
What are your best qualities and strengths?
I think my strengths and qualities lie in the knowledge that I have the ability to question. My colleagues would say I can be challenging! I like to understand something from end to end, which means I ask lots of questions and am always putting my hand up. This helps me to understand how we have got to where we are, highlight the areas where we are failing and then come up with a solution. If I don’t know the answer I will find someone who does. I am not afraid of change and I will get stuck in to ensure that it is a success.