The client’s challenge
The resourcing function at a multinational financial services and insurance company was coming under increasing pressure to embrace outsourcing to reduce costs and enhance quality. The business had a decentralised resourcing function organised by location. The function was staffed by recruiters largely providing an administrative service that was not delivering the direct hiring capability, quality of service or ‘value-add’ that the business required.
The challenges for the team intensified as the business was facing extremely demanding and mission critical hiring challenges around actuarial recruitment driven by the impending Solvency ll legislation. There was a lack of confidence within the business, and the resourcing function, about meeting these challenges.