The client’s challenge
Essex County Council is at the forefront of development in local government. It was one of the first authorities to set a clear agenda for becoming a commissioningbased authority and this required a considerable shift in both ways of working and skills required to deliver future services for the people of Essex.
Capita had been providing Essex County Council with an outsourced recruitment solution for nine years. In preparation for contract renewal the on-site team and bid team wanted to explore what would be required to move from a second to a third generation RPO solution.