Transferring HR Services from Offshore to Nearshore
Carphone Warehouse is the largest independent telecommunications retailer in Europe. In April 2013 a commercial agreement was signed with Capita Business Services for the transition of the services to their Capita Belfast Shared Service Centre from their incumbent offshore outsourced delivery partner. in India.
Capita HR Solutions Belfast are now delivering a full HR and Payroll Service including onboarding and vetting of new staff, HR Administration and Payroll for approximately 7,500 Carphone Warehouse employees more cost-effectively and with higher quality and efficiency than it’s previous offshore provider.