Capita HR Service Manager 

Working with our clients, Capita HR Solutions have developed the Enterprise Content Management solution Capita HR Service Manager which will give you:

• Integration with the Capita Knowledge Portal
• The ability to analyse user behaviour and proactively raise intelligent interventions
• Online capability to initiate and track transactions
• Visibility of end-to-end processing
• Case recording and tracking
• Measurement of progress on transactions
• Proactive alerts and flags to prompt actions
• Information on service performance and volumes
• Efficient operational management capability
• Seamless handovers and escalations with full visibility of records
• Data to inform Capita Intelligent MI

What are the benefits for line managers?

• All information and transactions will be in one place
• They will be able to see progress of transactions e.g. recruitment activity
• Data will inform manager dashboards
• There will be the option to select channel and nature of reminders and alters
• Where implemented as part of our managed service offering we are happy to explore wider opportunities for using Capita HR Service Manager,  including within the retained HR function for example.