HR Contact & Admin Services
Our HR Contact and Administration services can be delivered as part of an integrated offering or simply as a standalone service. Our delivery model works seamlessly with your retained service: handoffs and escalations for example are handled responsibly with clear demarcation, without getting drawn into a ‘blame’ culture.
Our intelligent MI analytics provide a value-add service to retained HR functions helping them identify strategic initiatives and demonstrate business impact.
We provide online query resolution through our portal resolving the majority of contacts through the Capita Knolwedge portal. For complex and escalated calls we have one telephone number; one e-mail address. Our clients require flexibility and we can easily respond to changing requirements, from a shift in scope in line with business needs to bolt on of additional services. As experts in HR process design and workflow we drive and track transactions, deploying our workforce to meet your peaks and troughs in activity.
We give you visibility of progress through the transactional cycle and dashboard information on both our performance and on organisational Human Capital data.
The effectiveness of our delivery model is underpinned by intuitive and engaging online services, including:
Whichever option or mix of service you choose, we will manage the transition seamlessly.